Info

All you need to know

Below-mentioned you find all important information about the Shutdown Festival. If you have questions please check the info below first and if there is still something outstanding contact us via contact form.

Questions we received the most...

Shutdown Festival 2021 #InfiniteForce takes place on Saturday, 7th of August 2021, as usual at the unique nuclear power plant in Zwentendorf.

Please find all information here

Ticket pre-sale for Shutdown 2021 starts on Thursday, 12th November 2020 at 18:00 CET.

On 17th April 2020, the Austrian government has extended the ban on major events up to August 31st, which has been in effect since March 10th. This means our much-loved melting pot of harder styles - Shutdown Festival in August - was also being affected.

You swapped your ticket into an SD21 ticket, but you still did no receive the ticket by e-mail? Please check your spam folder.

If you cannot find an e-mail there either, you can get your swapped SD21 tickets sent to you via this link. Please check your spam folder.

Did you swap more tickets in several orders? Click here and insert the e-mail address you ordered with, to get all your swapped #SD21 tickets. Please check your spam folder.

SD20 cancelled - what to do with my SD20 ticket?

Due to the cancellation of the SD21, it was possible to exchange your SD20 ticket for an SD21 ticket free of charge until 13th August 2020, 23:59 CEST.

You swapped your ticket into an SD21 ticket, but you still did no receive the ticket by e-mail? Please check your spam folder. If you cannot find an e-mail there either, you can get your swapped SD21 tickets sent to you via this link.

Did you swap more tickets in several orders? Click here and insert the e-mail address you ordered with, to get all your swapped #SD21 tickets. Please check your spam folder.

You forgot to swap a ticket?
Ticket Swap is no longer possible. You can still get a refund for SD20 tickets that were not swapped (SD20 Ticket Refund). However, in case of a refund, a new ticket must be ordered for 2021, as all 2020 tickets are invalid.

Of course it is still possible to get a refund of the ticket money due to the cancellation of the SD20. 

You will be refunded the ticket price (without service fees). The service fee was already paid once when you bought the tickets, the ticket price will be refunded without any additional fees. Thanks for your understanding! The refund will be made within 4 weeks in the same way as the payment made when buying the tickets.

Important: Only the purchaser can request a ticket refund or ticket exchange! So it is best to let the purchaser of your troop know so that he can fill out the form. Order number and barcodes can be found in your order confirmation mail and on your tickets. If you can't find the order confirmation email anymore, you can have it resent to you via this link

If you have won your ticket, no refund is possible.

Get your SD20 ticket refund here. 

Please note that the ticket price is refunded without 6.5% service charge. If you have still received too little money, please contact our support team via our contact form and send following information. We will process your email as soon as possible and send you an overview. We are very keen to answer you as quick as possible, but we ask for your understanding

  • Case number
  • Order number
  • Full name of the purchaser
  • E-Mail address of the purchaser
  • Proof of payment

Due to the cancellation of the SD20, it was possible to exchange your SD20 ticket for an SD21 ticket free of charge until 13th August 2020.

Of course it is still possible to get a refund of the ticket money after the cancellation of the SD20. 

You will be refunded the ticket price (without service fees). The service fee was already paid once when you bought the tickets, the ticket price will be refunded without any additional fees. Thanks for your understanding! The refund will be made within 4 weeks in the same way as the payment made when buying the tickets.

Important: You need the barcode of your ticket. After entering it, you can decide what you want to do with your ticket. If you have not yet received your ticket from your SD Ambassador, please contact him or her directly.

Get your SD20 ticket refund here.  

The refund will be made within 4 weeks with the same payment method when buying the tickets.

Please contact your bank directly if the bank account with which you paid for the tickets no longer exists, so that the refund can be accepted. If the payment is rejected the Paylogic support team will contact you.

Ticket Information

The official sale starts on Thursday, 12th November 2020 at 18:00 CET.

You swapped your ticket into an SD21 ticket, but you still did no receive the ticket by e-mail? Please check your spam folder. If you cannot find an e-mail there either, you can get your swapped SD21 tickets sent to you via this link.

Did you swap more tickets in several orders? Click here and insert the e-mail address you ordered with, to get all your swapped #SD21 tickets. Please check your spam folder.

The VIP Festival Pass and the Festival Pass for the Shutdown Festival require personalization. If the ticket is not personalised correctly, it must be re-personalised on site for a fee. There is no deadline for personalization.

In case you are not able to visit the Shutdown Festival and you want to sell your ticket(s), you can use our resale-platform soon. Detailed information will follow as soon as the platform is online.

After the tickets have been personalized, they are available for download. The tickets can be presented on the smartphone as an Apple Passbook, e-ticket (pdf) or in printed form. It does not matter whether the print is in colour or black and white. It is important that the ticket has been personalized to the festival visitor and that the barcode and QR code is clearly legible.

A valid photo ID must be presented at the same time as the ticket.

Accepted: official identity document (e.g. passport or driver's license)
Not accepted: student cards

If the ticket is not personalised correctly, it must be re-personalised on site for a fee.

Tickets are basically excluded from exchange and return. If a refund protection has been concluded in the online ticket shop, the refund protection conditions of Paylogic / SeeTickets apply. In case of an officially ordered cancellation of the event due to coronavirus or SARS-CoV-2, we will refund the purchase price of the tickets in accordance with the regulations of our houserules.

If it is not possible for you to visit Shutdown Festival, but you have already personalized your ticket or you made a mistake in the personalization, you can re-personalize your ticket via ticket transfer. In this case a €9,50 processing fee per ticket will be charged. Re-personalization is also possible on site at the Ticketing Help Desk upon presentation of a valid photo ID and the power of attorney of the original purchaser. Please note that the fee for on-site personalization is € 15,- per ticket. There is no deadline for re-personalization.

You can choose between the following payment methods: Sofort, Überweisung, VISA, MasterCard, PayPal & Apple Pay

Until 13th of August 2020 23:59 CEST it was possible to exchange an SD20 ticket for a free ticket for the Shutdown Festival 2021. SD20 tickets that have not been swapped by this time will lose their validity and will not allow access to SD21.

A ticket refund can still be applied for after 13 August 2020.

You will be refunded the ticket price (excluding service fees). The service fee was already paid once when you bought the tickets, the ticket price will be refunded without additional fees. Thanks for your understanding!

The refund will be done within 4 weeks in the same way as the payment was done when buying the tickets.

Important: Only the purchaser can request a ticket refund! So it is best to inform the person who ordered so that he can fill out the form.

You need the order number and the e-mail address that was used for the order. You will find the order number in your order confirmation email and on your tickets. You can't find both anymore? No problem - you can have them sent to you again via this link.

If you have won your ticket, no refund is possible.

Click here to visit our official Ticket Refund Platform.

General Information

The cut with a spade of the nuclear power plant in Zwenendorf happened on the 4th of April 1972. It took four years to finish the building - vain endeavor because the nuclear power plant was never activated, ever! This NPP is a part of Austria´s contemporary history and an unique memorial pointing on the strong national will. The country was split up by the NPP - on one side the nuclear power opponents and on the other side the powerful ones: federal chancellor Bruno Kreisky, the trade union, the industrie and the chamber of commerce. Expecting an approving result, Kreisky decided to hold a plebiscite about the start-up of the nuclear power plant in Zwentendorf - but the outcome was quite different to prospect. 

1.606.308 people voted "no" for the nuclear power plant, thats 50,47% (!) of the attended votes. Shortly thereafter the parliament enacted a law prohibiting the use of nuclear fission in Austria to supply energy.

40 years later, though, the power plant provides 100% environmentally friendly power for Austria´s households via a photovoltaic system. Furthermore the nuclear power plant welcomes nuclear technicians as training center, offers a solar energy research park and is a desired location for events, guided tours and movies. In the meantime nature stretches out its fingers and turnes the sorrounding area into a beautiful oasis next to the danube.

There are several ways of travelling to the Shutdown Festival but please think eco-friendly and make use of public transport possibilities and car pools. Save time & money, avoid jam and travel by public transport! Please find all information about your journey to Shutdown Festival at Travel.

You are planning your own bus tour to Shutdown Festival?
To guarantee you a smooth arrival please let us know and send a mail to [email protected]

The transfer back if the remaining credit from SD19 ist possible at sd19.eventportal.io since 11.08.2019 noon.

The transfer back of the balance is possible up to 3 years after the respective festival. The remaining amount from one year cannot be transferred to future or other tickets/wristbands.

Do you have questions or problems? Please send an email to [email protected]

 

 

The Shutdown Festival conducts an absolute zero tolerance policy with regard to drugs! It is prohibited to use, deal or be in possession of drugs.

There will be controls on forbidden objects, passports and your ticket at the entrance at the festival area. 
Please understand that the securities will check your bags. Do not lose your wristband - no replacement will happen. All forbidden objects are listed at "Forbidden Objects" below.

You´re hungry? That´s no problem. Our food corner offers a delicious range of different meals and cool drinks. Payment only with cashless. It is not allowed to bring your own food and drinks to the festival area.

People with physical disabilities can also join the Shutdown Festival. More information under +43 (0)6245 71 990 or send an e-mail - [email protected]shutdownfestival.at

You need general information about the festival or want to protect your ears? No problem at all - you get all relevant information about the festival but also train & bus time tables and earplugs at our Info/Lost&Found Point.

All leftover finds will be given to the municipal office Zwentendorf on Monday after the festival.
E-Mail: [email protected]
Phone: +43 (0) 2277/2209

Opening hours:

Mo: 07.00 am - 12.00 pm & 01.00 pm - 05.00 pm

Wed: 09.00 am - 12.00 pm & 01.00 pm - 07.00 pm

Fr: 09.00 am - 12.00 pm

If you want to work at Shutdown Festival please applicate via our Recruiting Plattform. We are looking forward to you. :)

The minimum age limit to enter the festival area is 16 years. Even if accompanied by an adult, people 15 and under will not be permitted entrance. The Lower Austria Youth Protection Act applies, as amended. The security will monitor and control everyone in the area and your identification will be checked at the entrance.


Accepted: official identity document (e.g. passport or driver's license)
Not accepted: student cards

Your identification will be checked at the entrance.
Accepted: official identity document (e.g. passport or driver's license)
Not accepted: student cards

As last year, you can rent a locker to store your valuables and jackets. You can easily rent the lockers online at TruckLock. You can also rent a locker on site - first come, first serve!

If you need to bring medicine to the festival please bring a medical confirmation with you. There is no possibility for cooling, 

Merchandise will be for sale on the festival ground - payment with cashless only.

There is enough parking space but keep in mind that each vehicle needs a parking ticket. Parking tickets are available in our ticket shop. Your car is monitored until the end of the festival. Sleeping in your car is not allowed because of safety reasons. Exit possible until Sunday 14h00.

A Hardstyle festival is the most amazing place in the world - clearly, we agree without doubt, but you should keep a few things in mind to stay safe and get back home well.

Please check the weather forecast for the area of Zwentendorf and bring adapted clothing with you. Especially wear proper shoes as we don´t want you to have hurting feet after dancing the whole day. If the sun is shining please bring and use sunscreen and a headgear. Forgot Snapback ?! No problem! In our merchandise store we offer various models in Shutdown Style. Just as important as sunscreen is the proper hydration during a weekend like this - and by that we mean anti-alcoholic drinks ;)

Shaking at the stage and party hard with the world's best Hardstyle DJs requires a lot of the human body  - often we need more energy than we realize. Therefore you should not forget to take a break and eat something. Our food corner offers a delicious range of different meals and cool drinks that provide enough power for the next hours of beats and dancing.

The police and security staff keep a watchful eye on any criminal activity on the camping and festival grounds. Unfortunately it not avoidable that here and there things get stolen. Therefore we advise you to leave your valuables either in the car or wear them tight to the body.

If you are hurt there is first aid to take care of you. Please check the map for the position. If this takes too long please ask the nearest security for help.

There will be  enough sanitary facilities at the festival area. Using toilets is free of charge.

At the tap water station our visitors can buy a tap water bag and then refill it as often as they want. Empty ELF tap water bags can be brought along and filled-up as well.

If your are looking for a hotel room in the area please check out: https://www.zwentendorf.at/Freizeit_und_Tourismus/Tourismus/Unterkuenfte

  • Bags bigger than DIN A3
  • Camelbag
  • Firework
  • Flying objects (drones, balloons, chinese lantern etc.)
  • Glass
  • Any grillers (gas cooker, camping grill etc.)
  • Private stock food and beverage
  • Laser pointer
  • Loose wires
  • Soundsystems 
  • Powder or coarse-grained materials
  • Slingshot
  • Bulky objects
  • Power sets
  • Car batteries
  • Animals (except guide dogs)
  • Dry ice
  • Sugar / Icing sugar
  • Weapons (in accordance with the Austrian weapon law) or other objects that may be used as weapon
  • Objects with discriminating or provocative text or rather terms.
  • Any objects that may endanger safety and health of fellow humans.
  • Any objects that may be considered dangerous by the organiser.

Independent Event GmbH
Neualmerstraße 37
5400 Hallein
Austria
 

The police and security staff keep a watchful eye on any criminal activity on the festival grounds. Unfortunately it is not avoidable that here and there things get stolen. Therefore we advise you to leave your valuables either in the car or wear them tight to the body.