Help and support center

All you need to know

Below-mentioned you find all important information about the Shutdown Festival. If you have questions please check the info below first and if there is still something outstanding contact us via contact form.

Questions we received the most...

Soon, the Shutdown Festival 2021 brings you the harder styles in all facets back to Austria. 40 artists, 4 stages and 12 hours of hard dance party at its best.

You have probably heard it already: The Frequency Festival in St. Pölten had to be cancelled by the organizers. Maybe your first thought was: WTF ... Frequency is cancelled, what happens to the Shutdown Festival?

The Shutdown Festival will quench your thirst for festival feeling! In order for us to finally be able to party at 140BPM in the decommissioned Zwentendorf nuclear power plant again, we have done everything in preparation to ensure a safe festival for all of us. 

As of today, the Shutdown Festival will take place as planned on Saturday, 07 August 2021 - in compliance with the current decreed rules and in close coordination with the authorities.

Why the Shutdown Festival will take place in 2021:

✅ The Shutdown Festival will take place on only one day and last only 12 hours.
✅ No camping.
✅ There will be a maximum of 15,000 visitors.
✅ We have a well-thought-out Covid-smart event concept that has been coordinated with the authorities and which we will implement consistently.
✅ According to the current status (end of July 2021), the valid 2G specifications (More info) must cheched per ticket. These are digitally verified on site.

We promise you:

✅ Hard dance at its finest!
✅ Consistent entry check according to the legal and regulatory requirements at the time of the festival. According to the current status, this would be the 2G rule.
✅ Simple ticket swap or ticket refund (excl. service fees) should the Shutdown Festival 2021 not take place due to Covid-19.

You can be sure - we keep our promises! If you have any questions, please do not hesitate to contact our support team.

Alle weiteren Infos findest du hier: SHUTDOWN ADMISSION CONTROL AND COVID-19 MEASURES

Officially decreed change from 3G to 2G!

In spite of currently increasing numbers, the authorities have given the green light for the Shutdown Festival under the condition that the austrian 2G (vaccinated or PCR tested) regulation at the entrance, which is already valid in the night gastronomy, is fulfilled. ATTENTION the 2G rule is NOW an official requirement for a visit to the Shutdown Festival. Of course you have questions because of these changed requirements, here you can find all information about the 2G-rule to have a safe festival. 

Under the still relevant influence of the pandemic we are all challenged and called to take our responsibility. 

More Info: SHUTDOWN ADMISSION CONTROL AND COVID-19 MEASURES

Status: July 28, 2021
Subject to legal changes

 

The measures specified by the authorities for the Shutdown Festival must be observed.
The austrian 2G (vaccinated or PCR tested) regulation at the entrance is already valid in the night gastronomy. At the entrance your EU-COVID-certificate (QR-CODE) will be checked for validity and connected to your personalized ticket.

The opening hours are from 12:00 to 00:00.

If it is not possible for you to visit Shutdown Festival, but you have already personalized your ticket or you made a mistake in the personalization, you can re-personalize your ticket via ticket transfer. In this case a €9,50 processing fee per ticket will be charged. Re-personalization is also possible on site at the Ticketing Help Desk upon presentation of a valid photo ID and the power of attorney of the original purchaser. Please note that the fee for on-site personalization is € 15,- per ticket. There is no deadline for re-personalization.

If you can't attend the Shutdown Festival and want to resell your ticket(s), you can do so via our official resale platform.

Furthermore you may find offers of already sold out categories here!


You want to sell a ticket because you can't attend the SD? What a pity! Here is all the information: 

  • Go to the link of the official resale platform
  • Create account & confirm email address
  • Enter ticket barcode & determine price (maximum price = original price)
  • Put your ticket on sale
  • Attention: As soon as your ticket has been sold via the official resale platform, your ticket incl. barcode will be deleted and the second buyer will receive a new ticket with a new barcode. This process cannot be reversed!
  • As soon as your ticket has been sold, you will be informed by mail and the amount will be paid to you via the same payment method that was used for your order.

You want to buy a ticket category that's already sold out? Try your luck on our resale platform

Go to the link of the official resale platform

  • Select ticket & add to shopping cart *
  • Create account & confirm email address
  • Select payment method & complete order
  • Important: If you buy on our official resale platform, the original ticket of your seller will be deactivated and you will receive a new order, incl. new ticket and barcode!
  • Once the payment is received, you will receive an email from Paylogic / SeeTickets with a personalization link. Personalize tickets that require personalization and present them on your smartphone or in printed form at the entrance.

*Price plus 10% fees

Click here and insert the e-mail address you ordered with, to get all your #SD21 tickets. Please check also your spam folder.

Official ReSale Platform

Officially decreed change from 3G to 2G!

In spite of currently increasing numbers, the authorities have given the green light for the Shutdown Festival under the condition that the austrian 2G (vaccinated or PCR tested) regulation at the entrance, which is already valid in the night gastronomy, is fulfilled. ATTENTION the 2G rule is NOW an official requirement for a visit to the Shutdown Festival. Of course you have questions because of these changed requirements, here you can find all information about the 2G-rule to have a safe festival. 

The measures specified by the authorities for the Shutdown Festival must be observed.
The austrian 2G (vaccinated or PCR tested) regulation at the entrance is already valid in the night gastronomy. At the entrance your EU-COVID-certificate (QR-CODE) will be checked for validity and connected to your personalized ticket.

Under the still relevant influence of the pandemic we are all challenged and called to take our responsibility. 

Status: July 28, 2021
Subject to legal changes

tested

By official decree, the austrian 2G rule is to be applied at the entrance to the Shutdown Festival, which means that only a negative PCR test result counts in addition to proof of vaccination. The collection (gargling, nasal or throat swab) must have taken place within the last 72 hours (3 days).

In Austria, new PCR test facilities and stations are continuously being established where the tests can be performed (list and links below). The result is available in most cases (depending on the test station/laboratory) within approx. 24h after submission of the sample in the form of an EU-Covid certificate (with QR code). We recommend to perform the PCR test on Thursday, August 5, 2021. 

All information can be found here: https://www.oesterreich.gv.at/

Free PCR test execution in Austria: (registration required!)

  • Burgenland: currently officially (as of July 28) not yet offering free PCR tests! 
  • Carinthia: currently officially (as of July 28) not yet offering free PCR tests! 
  • Lower Austria: https://notrufnoe.com/testung/

At the end of this week, free PCR tests will be offered in pharmacies in Lower Austria. After making an appointment online,  the swabs will be taken at the pharmacies and the result will be sent automatically via SMS or email.

PCR gargle tests can be collected free of charge in all BIPA stores in Linz since July 19 and in the districts of Gmunden  and Vöcklabruck from August 2. They can also be handed in at a branch of the REWE Group (BILLA, BILLA PLUS, BIPA & PENNY) and at the service station stores "BP MERKUR Inside", "BILLA Unterwegs" & "BILLA STOP-SHOP".

Currently, three test stations are in operation in the city of Salzburg and several test stations each in Flachgau,                  Tennengau,      Lungau, Pinzgau and Pongau. Supervised rapid antigen tests and PCR gargle tests are offered at the testing stations. In          addition, several pharmacies in the province of Salzburg also offer free corona testing. Pre-registration is required for all          tests. 

Registration is essential. Individuals residing or staying in Tyrol can register for a PCR test at one of the 10 PCR screening streets as well for a visit to the nighttime food service. 

All Viennese also have the opportunity to be tested free of charge at home or in one of the gargle boxes at 10 locations in Vienna using PCR gargle tests as part of the "Alles gurgelt!" campaign. The home test kits can be picked up at all BIPA stores throughout Vienna. Samples can be dropped off at all REWE locations throughout Vienna (Billa, Merkur, BIPA, Penny, gas stations with REWE stores).

Excerpt of paid test stations & laboratories: 

Novogenia - Mobile Covid Test: https://mobiler-covid-test.at 
Covid Fighters: https://www.covidfighters.com
Austrian Corona Busters: https://corona-busters.at
Vienna Airport: https://www.viennaairport.com


Listing of physicians who perform PCR testing:

Physicians in private practice in Lower Austria: https://www.arztnoe.at Translated with www.DeepL.com/Translatorhttp://https://www.arztnoe.at Translated with www.DeepL.com/Translator

Proof of vaccination by means of EU-Covid certificate (with QR code).

  • Proof of first vaccination from the 22nd day after the first vaccination, whereby this must not be longer than 90 days ago, or
  • Second vaccination, whereby this must not be longer than 270 days ago, or
  • Vaccination as of the 22nd day after vaccination for vaccines for which only one vaccination is scheduled, provided that such vaccination shall not have occurred more than 270 days previously.

or

  • Vaccination, if no longer than 270 days ago and if 21 days before vaccination positive PCR test or detection of neutralizing antibodies was available.

If you do not have an EU-Covid certificate yet, but only a vaccination certificate, please try to organize your certificate, otherwise you have to expect longer waiting times on site.  In Austria, the certificate can be obtained by using a citizen card/mobile phone signature via Elga (the electronic health record in Austria). Gesundheit.gv.at

Medical confirmation of survived infection with SARS-CoV-2 that has been confirmed by molecular biology is not accepted by the authorities. Recovered persons must also perform a PCR test.

The measures specified by the authorities for the Shutdown Festival in the short term (Wednesday July 28, 2021) must be respected.

Proof of a negative PCR test (maximum 72 hours old) must be presented. A PCR test can be performed at numerous testing stations, selected pharmacies and clinics, as well as at private laboratories and at home. Usually you will receive a test result within 24 hours.

Since the Shutdown Festival will take place on Saturday, August 7, 2021, we recommend that you take the PCR test on Thursday, August 5, 2021.

 

A list of pharmacies that also perform free PCR tests at Österreich-Testet can be found here: Website Austrian Chamber of Pharmacists

Fee-based of paid PCR test stations & labs that usually deliver a result faster than 24h!

Novogenia - Mobile Covid Test: https://mobiler-covid-test.at 
Covid Fighters: https://www.covidfighters.com
Austrian Corona Busters:  https://www.covidfighters.com
Vienna Airport: https://www.viennaairport.com

 

Established medical doctors in Lower Austria: https://www.arztnoe.at´

To ensure that nothing goes wrong, we advise you to go through this checklist and to carry your EU Covid certificate (incl. QR code) as well as your ticket as a screenshot on your cell phone and/or as a printout - in case you lose your cell phone, have no internet connection or simply the battery is empty. In case of a random check during the event you have to show your Covid-19 test result as well as your ticket.

With this check you can check yourself if your Eu-Covid certificate is valid at the entrance. Thereby you have to activate the 2-G-regulation of the "Nachtgastronomie"!
https://greencheck.gv.at

 

Basically, the authorities do not require you to wear a mask during the event. Nevertheless, we recommend wearing an FFP2 mask or a mouth-nose protection on the way from the parking lot until you have your Shutdown Wristband on your arm and your 2-G proof has been verified.

Our tip: Just integrate the FFP-2 mask into your festival outfit!!!

 

You can retrieve your Green Passport certificate online yourself or have it retrieved by authorized agencies. Depending on the certificate, there are the following options:

  • Online: with link to the certificate, without digital signature:
    • People who get tested as part of "Austria tests" in a test lane, at a pharmacy or in a laboratory receive an SMS or e-mail with a personalized document link (direct link). To access the test certificate, you need an Internet-enabled device (e.g. smartphone, tablet, PC).
    • Individual federal states can also enable citizens to retrieve a test or vaccination certificate via a direct link, which is sent after registration on a federal state portal.
  • Online: via gesundheit.gv.at - application "Grüner Pass", with digital signature: A cell phone signature / citizen card is required for login. After logging in, you can access the "Grüner Pass" application online, view and print your certificates.
  • On site: Retrieval by authorized bodies (depending on the certificate) and printout.

All information about the certificates can be found here: https://www.gesundheit.gv.at/service/gruener-pass/inhalt

 

The measures specified by the BH Tulln for the Shutdown Festival in the short term (Wednesday 28 July 2021) must be respected.

It is understandable that you have questions. Enclosed we list frequently asked questions. Everything important about the festival can be found here: FAQ

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