FAQ & Contact

The line-up for #SD25 can be found here!

The Shutdown Festival is exclusively open to visitors aged 16 and over. Age will be checked at the entrance by security personnel. Entry is not allowed for those under 16, even with an adult companion or a parental authorization.

What ID cards are accepted?
Official photo IDs such as ID cards, passports, or driving licenses are accepted. Student IDs, school IDs, and copies of IDs or similar documents are not accepted.

The Shutdown Festival takes place at the site of the Zwentendorf Nuclear Power Plant in Lower Austria, Austria.

The address is: Sonnenweg 1, 3435 Zwentendorf an der Donau, Austria.

There is plenty of parking available at the festival site. If you’re arriving by car, please don’t forget your parking ticket!

Whether you’re coming by car, train, bus, plane, HardTours, or if someone is bringing you – here you’ll find all the important travel information.

For safety reasons, it is not allowed to sleep in your car at the parking lot.

You can rent lockers through the Ticketshop to securely store your valuables.

The lockers are equipped with power outlets, allowing you to charge your phone while enjoying the festival!

Shortly before the event, TruckLock will send you details on how to use your locker and your access code via email.

Due to high demand, we’re expanding our VIP deck in 2025! Here’s how you can upgrade your Festival Pass:

• Log in to your ticket shop account and open your order
• Select the order you want to modify, click on the three dots on the right side, and then click “Change Ticket”
• Complete the purchase process as usual – your original ticket, including service fees, will be credited in the cart.

Enjoy your VIP experience! 🚀

Yes! Get the official Shutdown app now and stay up to date. With push notifications enabled, you won’t miss any artist announcements, updates, or important information.

Download the app for iOS or Android here.

The following items are not allowed:

• Bags / Backpacks larger than DIN A3 size
• Camelbacks
• Fireworks
• Flagpole extensions
• Flying objects (drones, balloons, sky lanterns, etc.)
• Glass
• Grills of any kind (gas stoves, camping grills, etc.)
• Self-brought drinks and food
• Laser pointers
• Loose cables, wires – sound systems
• Powders or coarse-grained materials
• Umbrellas and parasols
• Roller skates
• Slingshots
• Bulky items
• Animals (except for guide and assistance dogs)
• Dry ice
• Sugar / powdered sugar
• Weapons (according to Austrian Weapons Act) or other items that could be used as weapons
• Items with discriminatory or provocative text or expressions
• Any items that could endanger the safety or health of others
• Any items that the organizer deems dangerous.

Shutdown Festival is cashless. That means that you pay using the chip on your wristband. Cash or card payments at bars or food stands are not accepted.

You will receive your wristband at the entrance when you show your ticket. To load credit onto your wristband, you can either use one of the top-up stations on-site or already add money to your wristband now by using pre-top-up to save time at the event.

Leftover credit? You can easily request a refund for the remaining balance on your wristband here: https://cashless.shutdownfestival.at/.

Please note that withdrawals to countries outside the European Union may incur fees from the recipient’s bank. This can also apply to countries within the SEPA payment area.

You can request a refund of your cashless balance after the festival in the Cashless Portal. Simply log in or create an account, add the chip from your wristband, view the payment summary, and initiate a refund for the remaining balance.

Please note that refunds to countries outside the European Union may incur additional fees from the recipient’s bank. This may also apply to countries within the SEPA payment area.

If you lose something at the Shutdown Festival, please contact our Service Center on-site. Found items can also be handed in there. We will reach out to you once your item has been found.

All other lost items can be picked up starting Tuesday, August 6, 2024, at the Lost and Found Office of the Municipality of Zwentendorf.

Contact details: Website: www.zwentendorf.at/Fundamt Phone: +43 2277 2209

Opening hours:
Mon: 07:00 – 12:00
Wed: 07:00 – 12:00 and 13:00 – 19:00
Fri: 07:00 – 12:00

At lostmyticket.shutdownfestival.at, you can have your tickets resent to you.

Alternatively, you can log into the ticket shop and view your order overview under “My Orders” at any time. Simply log in with the credentials used for the order, and you’ll find an overview of your orders. Here, you can also personalize your tickets or resell them via the official resale platform.

You can re-personalize your ticket at any time by logging in again to the ticketshop.
Log in with the credentials used for the original order to view, re-personalize, or resell your tickets via the official resale platform.

Please note that re-personalizations or the resale of tickets can only be done by the primary purchaser of the order, and processing fees apply for each re-personalization.

Re-personalization is also possible on-site at the Ticketing Help Desk by presenting a valid photo ID and a letter of authorization from the original purchaser. Please note that higher fees may apply for re-personalization on-site.

We do not offer refunds for our tickets. If you are unable to attend the festival, you can resell your ticket through our official Resale Platform.

For a secure transaction and to ensure the validity of your ticket, we strongly recommend using only our official Resale Platform. We do not recommend third-party platforms.

Here is the link to our official Resale Platform: resale.shutdownfestival.at

If you are looking for sold-out Shutdown tickets or wish to resell your own, you can safely buy or sell tickets through the official Shutdown Resale Platform.

Only when purchasing through our official Resale Platform will the seller’s original ticket be deactivated, and the buyer will receive a new ticket with a unique barcode.

Due to the rise of ticket fraudsters, we strongly recommend never buying tickets through online marketplaces, social media comments, or third-party providers.

For organizational and technical reasons, the Resale Platform will be available until the start of ticket scanning at the Shutdown Festival.

The festival grounds are not fully accessible due to the local conditions. However, we do provide an accessible entrance to the site. Additionally, we have set up a total of three accessible toilets on the festival grounds. The exact locations will be available on our festival map, which will be published shortly before the event.

If you have any further questions, please send us an email at info@shutdownfestival.at.

We welcome all Shutdown Rebels to the festival! We ask visitors with disabilities to purchase tickets for the Shutdown Festival independently through our official ticket shop.

If you require a companion due to limited mobility, we will be happy to provide a free ticket for your companion and a parking ticket, provided the disability degree is 50% or higher. Please fill out the following form so that we have all the necessary information to send you the tickets for your accompanying person by e-mail. You will receive all information on accessibility by e-mail shortly before the festival!

If you have any questions, feel free to contact us anytime at info@shutdownfestival.at.